Various Quality Systems Define Troy University Qu
In the bold print right below is my response and underneath that is Dr.Bandow response and underneath that is Tyler cox response so i need you to reply to dr. Bandow and leave a nice comment post on tyler post and leave a chapter 3 reflection. the reflection must be atleast 2 paragraphs. and chapter 3 pics will be up shortly.
Quality management systems are systems that guide employees to come up with the desired products. Organizations using quality management systems can meet needs and expectations of the customers. For QMS to be successful, it should have able leaders, customer focus, engaged workforce, fact-based decisions, and improvement and management processes. Examples of quality systems are Six Sigma, ISO 900, Malcolm Baldrige, and supplier certification. TS 16949 and ISO 900 management systems require organizations to indicate what they want to do and then do it; they do not need particular procedures, policies, or actions. Six Sigma requires organizations to consider quality as a core (Hoyle, 2015). Malcolm Baldrige provides companies with guidelines to achieve excellence. All quality systems have common goals of providing quality products for organizational excellence.
ISO 900 reflects a total quality system. ISO 900 emphasizes on needs of excellence. ISO 9001 certification enables companies to increase revenue, serve new customers, and make it easy to expand geographically. Quality products are produced at a reduced cost. The difference between ISO 900 quality systems and other quality is that other systems are concerned with improving processes. The ISP 900 is concerned with improving the overall company’s process until products are released in the market to ensure that customers are satisfied. Leaders play a crucial role in quality management by establishing organization directions and creating a unity of purpose. Managers are accountable for organization effectiveness. They analyze, monitor, measure, and prevent non-conformity. Quality management tools do not provide quick-fix solutions when compared to leadership. My organization uses ISO 900 quality standards.
Diane Bandow
Gerald:
You might want to reread the information on what Summers says about a total quality system, or in this case, what is closest. As I have mentioned in other responses, it’s not ISO 9000. ISO 9000 was established as a standard and its parameters are limited to standards and conformance to the standard. Six Sigma was established as a measurement system to reduce variation. Both of these focus on specific areas instead of the over all organization, which is the focus of Baldrige. You need to know this, there is a question on the final about what represents a total quality system.
Your experience with your organization using ISO 9000 has given you a great deal of insight into the value (as well as the paperwork) required to maintain this, it is an accomplishment. Please keep in mind that there are other tools to do other things. Any other thoughts?
Tyler Cox
The quality systems outlined in chapter three serve the purpose of tailoring an organization to meet customers’ needs. Three different systems are of quality are ISO 9000, Baldrige, and Six Sigma. These analyze organizational quality compared to a baseline. Various quality systems define standards associated with the automotive industry, environmental management, and environmental activities. These standards are used to monitor product improvement, reduce waste, and other associated actions that an organization consists of. These different quality based systems are used to adapt to the ongoing changes that are required by customers (Summers, 2018, p.46). None of these systems will encompass a total quality system. Each system is a useful tool for different utilization practices. The role of leadership is critical in leading and utilizing quality tools and systems. I believe they both go hand in hand. Still, without a strong leader as the foundation for quality, there is the possibility of error. A strong leader will help create a positive environment based on quality that resonates through its employees. A quality system will help the organization grow. Still, the responsibility lies on the leader’s shoulders to figure out ways to manage people rather than just processes. Leaders must be able to show employees why and how to do something versus just telling them to do it. A leader must know when to use different quality systems to meet that intended goal, and then decide how to increase their employees’ engagement levels to contribute fully.
Within my organization, I think we do an excellent job of meshing them all together. I have never recognized one particular system that goes into play for the Air Force. Still, I will pay more attention now with this gained knowledge. I think one specific design that is growing as part of the Air Force is a Lean Six Sigma based quality management. We are always searching for that next opportunity to save money and still achieve our mission. That’s one system that sticks out mainly. I think that the Air Force uses different systems at different times without putting a name to it. We are always trying to put out that right product to our customers and manage budgets while doing it. I don’t think that these things would be possible without utilizing all of the quality systems.
Summers, D. C. (2018). Quality (6th ed.). NY, NY: Pearson Education.