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CONVERSATION RECAPPROFESSIONAL COMMUNICATION AND LEADERSHIP IN HEALTHCARE — C820PRFA — QVP1COMPETENCIES1013.1.1 : Self-Discovery and MindfulnessThe graduate evaluates and displays behaviors consistent with the process of self-discovery and mindfulness.1013.1.3 : Effective CommunicationThe graduate demonstrates appropriate patterns of effective communication.INTRODUCTIONCommunication requires both parties to make choices. These choices determine if the conversation willcreate value or create waste. These choices mostly consist of recognizing when a bioreaction occurs, how itimpacts listening, and being aware of listening differently.REQUIREMENTSYour submission must be your original work. No more than a combined total of 30% of the submission and no morethan a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even ifcited correctly. An originality report is provided when you submit your task that can be used as a guide. You must use the rubric to direct the creation of your submission because it provides detailed criteria that will beused to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubricaspect titles may contain hyperlinks to relevant portions of the course.Select a conversation where you had a disagreement that had an impact on you and triggered a bioreaction.The conversation could have been a long time ago or recently.A. Explain what happened during the disagreement by answering the following questions:• Describe the situation that led to the conversation.• When did you realize that there was a disagreement during the conversation?• Describe a bioreaction(s) that was experienced during the disagreement.• How did the conversation end?B. Analyze the conversation by answering the following questions:• Using the four levels of the conversation meter, what level were you listening at, and what level wasthe other person listening at?• Give examples of two factors that describe how you and they were listening in at these levels in theconversation meter: feelings, behaviors, language, or tone.• What were your points of alignment or disagreement?C. Reflect on how the conversation encouraged you to listen differently by answering the followingquestions:
How could you have listened differently moving up the conversation meter, and what effect would thathave had on the disagreement?• How could you incorporate listening for needs, purpose, or concern to create value in the conversation(including describing what that would look like)?• What have you learned about accuracy and authenticity that could be used to improve theconversation?D. Demonstrate professional communication in the content and presentation of your submission.File RestrictionsFile name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ‘ ( )File size limit: 200 MBFile types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg,wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7zRUBRICA. DESCRIPTION OF CONVERSATION:B. ANALYSIS OF CONVERSATION:NOT EVIDENTAn explanation of whathappened during thedisagreement is not provided.APPROACHINGCOMPETENCEThe explanation is missing orunclear details of what occurredduring the disagreement. Or thedescription of the situation orbioreaction(s) is unclear orincludes minimal details of whenthe disagreement occurred. Orthe explanation is missing theconclusion of the conversation.COMPETENTThe explanation includescontextual details of whatoccurred during thedisagreement, including a cleardescription of the situation andbioreaction(s) experienced, therealization that there wasdisagreement, and theconclusion of the conversation.NOT EVIDENTAn analysis of the conversationis not provided.APPROACHINGCOMPETENCEAn analysis of the conversationincludes an unclear descriptionof the listening levels of bothparties, or it does not referencethe four levels of conversationmeter. Examples of specificbehaviors, language, and toneare poorly detailed orinsufficiently support thelistening levels identified forCOMPETENTThe analysis of the conversationincludes a description of thelistening levels of both parties,according to the four levels ofconversation meter. Examples ofspecific feelings, behaviors,language, or tone are welldetailed and support the level oflistening identified for bothparties. The analysis alsoincludes an appropriate