The purpose of this assignment is to write a negative message. Communicating unfavourable news doesn’t have to result in bad feelings.
Assignment Overview:
The purpose of this assignment is to write a negative message. Communicating
unfavourable news doesn’t have to result in bad feelings. Strategic negative
messages are unique in their special attention to content, structure, context and
tone.
There are seven goals to keep in mind when delivering negative news, in person or
in written form:
1. Be clear and concise in order to not require additional clarification.
2. Help the receiver understand and accept the news.
3. Maintain trust and respect for the business or organization and for the
receiver.
4. Avoid legal liability or erroneous admission of guilt or culpability.
5. Maintain the relationship, even if a formal association is being terminated.
6. Reduce the anxiety associated with the negative news to increase
comprehension.
7. Achieve the designated business outcome.
Answer preview The purpose of this assignment is to write a negative message. Communicating unfavourable news doesn’t have to result in bad feelings.
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