How do enterprise systems help businesses achieve operational excellence
9-1 How do enterprise systems help businesses achieve operational excellence?
9-2 How do supply chain management systems coordinate planning, production, and logistics with suppliers?
9-3 How do customer relationship management systems (CRMs) help firms achieve customer intimacy?
9-4 What are the challenges that enterprise applications pose and how are enterprise applications taking advantage of new technologies?
10- 15 Assess the people, organization, and technology issues for using social media to engage with customers.
10-16 What are the advantages and disadvantages of using social media for advertising, brand building, market research, and customer service?
10- 17 Give some examples of management decisions that were facilitated by using social media to interact with customers.
10-18 Should all companies use Facebook and Twitter for customer service and marketing? Why or why not? What kinds of companies are best suited
to use these platforms?
Answer preview How do enterprise systems help businesses achieve operational excellence
APA
1056 words