Select two fast food restaurants and evaluate them in terms of service quality.
Discussion 1.
Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the “Seven QC tools”. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.
Discussion 2.
Compare and contrast ISO900:2000 and Six Sigma in terms of their differences and similarities.
From the e-Activity, select one organization that has achieved Six Sigma certification. Then, discuss the benefits and results that the organization has achieved as a result of following the quality standards inherent in Six Sigma certification. Explain how these standards help this organization pursue continuous improvement.
Use the Internet to research companies that you believe have exceptional quality standards (i.e., have achieved six Sigma certification).
Answer preview Select two fast food restaurants and evaluate them in terms of service quality.
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