Change Management Course Module Short Paper

Stage 4:System Recommendation and Final BA&SR Report

Before you begin work on this assignment, be sure you have read the Case Study, and reviewed the feedback received on your Stage 1, 2 and 3 assignments.

Overview

As the business analyst in the CIO’s department of Chesapeake IT Consulting (CIC), your next task in working towards an IT solution to improve the hiring process at CIC is to write a justification and implementation plan for a system that the CIO has decided will meet CIC’s needs.In this Stage 4 assignment, you will explain how the selected system meets CIC’s requirements, and what needs to be done to implement the system within CIC. In addition, you will provide a complete final BA&SR Report incorporating feedback from all earlier stages.

Assignment – BA&SR Section IV – System Recommendation and Summary & Conclusion

The first step is to incorporate the feedback you received on your Stage 3 assignment, making any needed corrections or adjustments.(If you have not incorporated the feedback from your Stage 1 and Stage 2 assignments, you should do so prior to submitting Stage 4.) Part of the grading criteria for this final stage includes addressing previous feedback to improve the final report. For this assignment, you will add Section IV as outlined below to Sections I, II and III.

Section IV of the Business Analysis and System Recommendation Report will explain how the selected system helps CIC achieve its strategy, improve its hiring process, and meet CIC’s requirements, and you will explain how each implementation area might be addressed to help ensure a successful implementation of the technology solution.

Using the case study and the outline and resources listed below, develop your Section IV – System Recommendation.Approximate lengths for each section are provided as a guideline; be sure to provide all pertinent information.Note:A vendor brochure for EZ-ATS system has been provided for this stage.It is a fictitious company/product created for use with this case study but based on real-world SaaS application information.

As you review the case study, use the assignment instructions to take notes to assist in your analysis; in addition, review information provided in earlier stages of this report to identify where the proposed solution can address the needs and requirements.

Use the outline format and headings provided and follow all formatting instructions below.Review final report for incorporation of previous grading content feedback and any format changes needed.

IV.System Recommendation

System Justification and How the Proposed Solution Meets the Requirements
Implementation Areas

Provided with the Stage 4 Assignment Instructions is a description of an IT solution that HR management has selected, with the CIO’s endorsement, to meet the needs of improving CIC’s hiring process.In Stage 1, you analyzed the strategy and objectives for CIC and how a technology solution to improve the hiring process would contribute.In Stage 2, you analyzed how to improve the hiring process with a technology solution, and in Stage 3 you identified specific requirements.After reviewing the EZ-ATS Vendor Brochure, briefly describe the selected solution.Then, describe how that selected solution aligns with achieving the strategy, improves the process, and meets the requirements.Write one to two clear, concise, well-organized paragraphs to summarize this assessment.Don’t just repeat information from previous stages but synthesize this information and provide strong information and justification to explain why this proposed solution is a good fit for CIC.

To successfully implement this technology solution, CIC will need to develop an Implementation Plan and below is a list of key implementation areas that should be included.First, provide a brief introduction to this section – what it contains and why an Implementation Plan is so important for CIC. Then address each of the seven (7) areas below to explain what CIC needs to do (with support by the vendor). Below the numbered heading, write one to two paragraphs to address the area. You don’t need a paragraph each for a, b and c—these sub-areas are designed to help you know what should be covered in each area. The vendor brochure provides information for some of these areas, but you need to include what CIC must do as well.Remember you are writing this section to help CIC plan for a successful implementation.It is not sufficient to just indicate “Vendor provides” or “employees need to be trained.”In addition to incorporating course content, external research on implementation areas will strengthen your understanding and explanation. The goal for this section is to help CIC know what needs to happen in each area to help support a successful implementation of EZ-ATS.

Vendor agreement (CIC must enter into a contractual agreement with the vendor before full implementation.This identifies responsibilities as well as costs.)
- What option is offered for CIC to just try out the system to see how it works?
- What does the vendor require from CIC to be able to start using the system?
- How much will it cost to get access to and configure the system for CIC’s use?
- How much will it cost per month to support 60 system users?
Hardware and telecommunications (Although this is a SaaS solution, CIC must ensure that its IT infrastructure can support this and that its employees can correctly access.)
- List the types of hardware CIC employees can use to access the system.
- What kind of telecommunications will be used for the solution, including local connectivity inside CIC and Internet access from outside CIC?
Configuration (Even SaaS solutions require a degree of configuration for each client. What needs to be done to implement the CIC job requisitions, workflow, reports, terminology and/or logo/graphics?)
- What options does the vendor offer for configuring the off-the-shelf system to CIC’s needs?
- How will the configuration be done and by whom?
Testing (A free trial period does not suffice as software testing)
- Once CIC has signed up and configured the system, how will it test the system to see if it is working properly for its needs? Describe how CIC will conduct User Acceptance Testing.(This would be a good area for you to research.)
- Choose one of the functional requirements (listed in Section III of your BA&SR Report) and explain how that requirement will be specifically tested to ensure it is working properly and the requirement is met.
Employee preparation and support – Identify what CIC should be done in each of areas below to prepare the employees (including the hiring managers in the various departments) to use the new system.Identify who (by their title or role) should do what in each area. (Incorporate information from Course Content – Leadership and Change Management Course Module – Week 8)
- Leadership (2-3 sentences)
- Change Management (2-3 sentences)
- Training (2-3 sentences)
- User Support (2-3 sentences)
Data migration – Consider what existing data (applicants in process with the manual process) would need to be entered into the system to get started and how might this be accomplished?
Maintenance – How will updates and enhancements to the EZ-ATS system be made? What will the vendor be responsible for and what should CIC address?

Summary and Conclusion:Close your Business Analysis and System Recommendation Report with a summary of the key points including the benefits CIC can expect to gain from this solution and the alignment with strategic objectives. (One well-written paragraph). Don’t just repeat information presented earlier but put in context of a conclusion to provide a strong finish to this report.Just as your introduction informed your reader about why you’re writing and what’s to come, the conclusion should provide a clear and concise final paragraph to reinforce/emphasize key points and a compelling argument for the chosen solution – and it should urge the reader to take action.

Formatting Your Assignment

NOTE:This final submission should be a cohesive Business Analysis and Systems Recommendation Report for the CIO of Chesapeake IT Consulting.Sections I, II and III should have been updated to reflect feedback received during the grading process.The formatting should be consistent throughout the document, and the writing should flow well from beginning to end.Headings, section and page numbering should be correct for a final submission.Although you prepared this in stages, the final product should not seem to be piecemeal or disconnected.

Consider your audience – you are writing in the role of a CIC business analyst and your audience is CIC and your boss, the CIO.Don’t discuss CIC as if the reader has no knowledge of the organization.Use third person consistently throughout the report.In third person, the writer avoids the pronouns I, we, my, and ours. The third person is used to make the writing more objective by taking the individual, the “self,” out of the writing. This method is very helpful for effective business writing, a form in which facts, not opinion, drive the tone of the text. Writing in the third person allows the writer to come across as unbiased and thus more informed.

In Stage 4, you are preparing the final part of a 4-stage report.Use the structure, headings, and outline format provided here for your report.
Begin with Sections I, II and III, revised according to any feedback received, and add to it Section IV.
Write a complete, well organized paper that includes the four sections of the Business Analysis and System Recommendations (BA&SR) report.Use the recommendations provided in each area for length of response.It’s important to value quality over quantity.Length for Section IV should not exceed five (5) pages in addition to Sections I, II and III.
Content areas should be double spaced; table entries should be single-spaced.
Ensure that each of the tables in the final report is preceded by an introductory sentence that explains what is contained in the table, so the reader understands why the table has been included.
Continue to use the title page created in Stage 1 that includes:The company name, title of report, your name, Course and Section Number, and date of this submission.
Finalize the Reference Page for resources required for all sections of the report.The final document should contain all references from all stages appropriately formatted and alphabetized.
Running headers are not required for this report.
Compare your work to the Grading Rubric below to be sure you have met content and quality criteria.
Submit your paper as a Word document, or a document that can be read in Word.Keep tables in Word format – do not paste in graphics.

Your submission should include your last name first in the filename:Lastname_firstname_Stage_4

GRADING RUBRIC:

Criteria

90-100%

Far Above Standards

80-89%

Above Standards

70-79%

Meets Standards

60-69%

Below Standards

< 60%

Well Below Standards

Possible Points

How the Proposed IT Solution Meets the Requirements

How the IT solution aligns with achieving the strategy, improves the process, and meets the requirements

18-20 Points

Clear, complete, compelling and related to the Case Study and Vendor Brochure; demonstrates sophisticated analysis and writing.

16-17 Points

Complete and related to the Case Study and Vendor Brochure; demonstrates effective analysis.

14-15 Points

Provided and related to the Case Study.

12-13 Points

Incomplete, inaccurate and/or not related to the Case Study.

0-11 Points

Content missing or extremely incomplete, did not reflect the assignment instructions, showed little or no originality, demonstrated little effort and/or is not original work for this class section.

Implementation Steps

An introduction and all areas (vendor agreement, hardware/ telecom, configuration, testing, employee preparation, data migration, and maintenance)

Generally, 0-5 points each

32-35 Points

Clearly and thoroughly included introduction and covered all areas, strongly derived from the Case Study and vendor brochure, and demonstrates sophisticated analysis and writing.

All 7 areas well done.

28-31 Points

Clearly covered and included introduction and all areas, derived from the Case Study and vendor brochure, and demonstrates effective analysis and writing.

6 areas covered.

25-27 Points

Covered and included introduction and majority of areas and related to the Case Study and the vendor brochure.

5 areas covered.

21-24 Points

All areas not covered, and/or are not related to the Case Study and/or the vendor brochure.

4 areas covered.

0-20 Points

Content missing or extremely incomplete, did not reflect the assignment instructions, showed little or no originality, demonstrated little effort and/or is not original work for this class section.

3 or fewer areas covered.

Summary and Conclusion

Summarizes the BA&SR and provides a compelling explanation of benefits to be gained

9-10 Points

Provides strong, clear and concise summary; demonstrates sophisticated analysis and writing.

8.5 Points

Provides clear summary; demonstrates effective analysis and writing.

7.5 Points

Provides summary.

6.5 Points

Lacks sufficient information to provide adequate summary.

0-5 Point

Research

Three or more sources—one is the vendor brochure, one from within the IFSM 300 course content, and one external (other than the course materials)

9-10 Points

Required resources are incorporated and used effectively. Sources used are relevant and timely and contribute strongly to the analysis.References are appropriately incorporated and cited using APA style.

8.5 Points

At least three sources are incorporated (vendor, course content and internal) and are relevant and somewhat support the analysis. References are appropriately incorporated and cited using APA style.

7.5 Points

Fewer than 3 resources properly incorporated, and/or reference(s) are not cited using APA style.

6.5 Points

A source may be used, but is not properly incorporated or used, and/or is not effective or appropriate; and/or does not follow APA style for references and citations.

0-5 Points

No course content or external research incorporated; or reference listed is not cited within the text

Complete BA&SR Report

Including incorporation of feedback received during the grading process

14-15 points

Document is a very effective and cohesive assemblage of the four sections, addresses grading feedback from earlier stages, is well formatted and flows smoothly from one section to the next.

12-13 Points

Document is a good assemblage of the four sections with appropriate formatting and flow and addresses grading feedback from earlier stages.

10-11 Points

May be lacking sufficient revisions based on feedback and/or lack a cohesive presentation and flow.

9 Points

Lack of incorporated feedback, continuity of flow and presentation of final information.

0-8 Points

No incorporated feedback and/or not well compiled and presented as a cohesive document.

Format

Uses outline format provided; includes Title Page and Reference Page

9-10 Points

Very well organized and is easy to read.Very few or no errors in sentence structure, grammar, and spelling; double-spaced, written in third person and presented in a professional format.

8.5 Points

Effective organization; has few errors in sentence structure, grammar, and spelling; double-spaced, written in third person and presented in a professional format.

7.5 Points

Some organization; may have some errors in sentence structure, grammar and spelling. Report is double spaced and written in third person.

6.5 Points

Not well organized, and/or contains several grammar and/or spelling errors; and/or is not double-spaced and written in third person.

0-5 Points

Extremely poorly written, has many grammar and/or spelling errors, or does not convey the information.

TOTAL Possible Points

100

Change Management Course Module Short Paper

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