Quality Standard and Organizational Excellence
Topic 1: Quality Standard and Organizational Excellence
Different business, process, and operational excellence models have been validated as powerful tools to enable managers to understand which (and how effectively) strategies and supported approaches are being implemented, and what results they are leading to.
According to Sampaio et al. (2012), there is no best model. Plurality guarantees some competition and fosters improvement. While there are many areas where worldwide standards are helpful, or even necessary, in the area of organizational excellence, talking about standards is a contradiction. Standards are always a compromise, and by necessity they cannot follow the dynamics of progress in knowledge (Paulo Sampaio, QMF, Spring
2017, Vol. 43, No. 1). Some field experts mentioned that organizations struggle to accept
quality standard or excellence framework as a way of their culture, some agreed that “one
size cannot fit all”, “they are too complicated”, “cost too much”, and “too systematic”.
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