Toolsestablishing Customer Expectationsdesigning Q

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Toolsestablishing Customer Expectationsdesigning Q

Quality Training Manual

. You will select an organization and apply your research to the development of the Quality Control Manual that is meant for the logistics and supply chain management departments.

The project deliverables are as follows:

  • Quality Control Manual
    • Use Word
    • Title page
      • Course number and name
      • Project name
      • Your name
      • Date
    • Table of Contents (TOC)
      • This should be on a separate page.
      • This should be a maximum of 3 levels deep.
      • If you are using an autogenerated TOC, be sure to update the fields of the TOC before submitting your project.
    • Section Headings
      1. Week 1: Introduction
        • History of the quality management evolution
        • Why it is needed
      2. Week 2: The Role of Leadership
        • Why it is a strategic issue
        • Management as a role model
        • New kinds of metrics
      3. Week 3: General Quality Strategies and Tools
        • Establishing customer expectations
        • Designing quality in
        • Defining metrics
        • Mistake-proofing
        • Kaizen
        • Six Sigma
      4. Week 4: Quality Tactics and the Logistics and Supply Chain Functions
        • What tools are applicable internally
        • What tools are applicable externally with vendors

  • Section 1: Introduction (250–300 words)
    • You will prepare an outline of the Quality Control Manual. The first part of the manual will be the Introduction.
      • Provide a history of the quality management evolution and why it is needed.
      • List and discuss 2–3 of the specific directions that companies are adopting in terms of strategic quality management.
      • Clearly identify the organization that your quality control manual is intended for.
      • Explain the evolution of and the pros and cons of such programs as Deming and Six Sigma.

      Section 2: The Role of Leadership (300–400 words)

      • Research and summarize senior management’s role in successful quality improvement programs. Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could be a good resource for examples.
      • In general, identify senior management’s specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?
      • Why must firms adopt the identified roles? What is the risk of not using the roles?
      • Indicate how senior and middle management should derive the metrics to use to monitor and communicate performance?

      Section 3:

    • General Quality Strategies and Tools (400–500 words)
      • Create a comparative table that shows the various definitions, risks, and value of each of the following quality management tactics:
        • Establishing customer expectations
        • Designing quality
        • Defining metrics
        • Mistake-proofing
        • Kaizen
        • Six Sigma
    • If there are other tactics you would prefer to address, feel free to switch out up to two of the above with others you find.

    • section4: Quality Tactics and the Logistics and Supply Chain Functions (300–400 words)

    • What tools are applicable internally
    • What tools are applicable externally with vendors

    section 5: Part 2

    Tasks for Part 2 will be completed in section 5 and will be 250–300 words.

    section 5: Roll-Out

      • A communication plan
      • Recommended sequence of steps to get personnel trained
      • Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel)