Write a 250- to 300-word response to the following:
- Explain the importance of using metrics to evaluate the performance of a product or service in consumer and industrial markets. Provide specific examples to support your response.
Include your own experience as well as two citations that align with or contradict your comments as sourced from peer-reviewed academic journals, industry publications, books, and/or other sources. Cite your sources using APA formatting. If you found contradicting information to what your experience tells you, explain why you agree or disagree with the research.